7 Hidden Features of TrustViewer You Should KnowTrustViewer is a lightweight remote-access tool that aims to provide a simple, fast connection for remote support, file transfer, and unattended access. While many users know the basic features — remote control, chat, and file transfer — TrustViewer also includes lesser-known functions that can make remote work smoother, more secure, and more efficient. Below are seven hidden or underused features worth exploring, with practical tips on how to use them.
1. Portable Mode (Run Without Installation)
What it does: TrustViewer can run as a portable application without full installation, letting you provide quick support without modifying the host system.
Why it’s useful:
- Perfect for one-off support sessions or when you lack admin rights.
- Leaves no persistent software footprint on the client’s machine.
How to use it:
- Download the portable executable from the official site (or copy from the installed folder).
- Run the EXE on the remote machine; it will launch a session and generate a session ID without installing services.
- When the session ends and the EXE is closed, no permanent changes remain.
Tips:
- Keep a portable copy on a USB drive for emergency on-site support.
- Verify the remote user closes the app after the session if you want to ensure no leftover process runs.
2. Multiple Display Support and Monitor Switching
What it does: TrustViewer supports multi-monitor setups and allows you to switch between displays or view them side-by-side.
Why it’s useful:
- When assisting users with multi-monitor workstations, you can quickly jump to the screen relevant to the issue.
- Saves time compared with asking the user to rearrange windows or describe which monitor has the problem.
How to use it:
- During an active session, use the display menu or toolbar to select which monitor to view.
- If available, use the thumbnail or grid view to see all monitors at once, then click the one you want to control.
Tips:
- If the remote user has a very high-resolution single display, try scaling options in TrustViewer to match your screen comfortably.
- For presentations, switch monitors to share a specific screen while keeping private content hidden on others.
3. Unattended Access with Password Protection
What it does: Configure TrustViewer for unattended access on machines you manage, protected by a stored password or access tokens.
Why it’s useful:
- Enables maintenance, updates, or backups without someone physically present at the remote machine.
- Helpful for small IT teams or managed devices in different locations.
How to use it:
- Install TrustViewer as a service on the remote machine (requires admin rights).
- Enable unattended access from the settings and set a strong access password or generate a unique token.
- Save the entry in your TrustViewer address book for one-click connections.
Security tips:
- Use complex, unique passwords and rotate them periodically.
- Combine with host OS account restrictions and firewall rules for layered security.
- Keep an audit log of unattended access and notify stakeholders before maintenance windows.
4. File Transfer with Folder Synchronization
What it does: Beyond ad-hoc file push/pull, TrustViewer offers robust file transfer capabilities and folder synchronization to keep files up-to-date across machines.
Why it’s useful:
- Faster than emailing large files or using third-party cloud storage for quick transfers.
- Useful when deploying scripts, configuration files, or patches across several systems.
How to use it:
- Open the file transfer panel during a session.
- Drag-and-drop files or select directories to transfer. Use sync options if you need to mirror folders.
- Monitor transfer progress and speed; resume interrupted transfers when supported.
Tips:
- For repeated deployments, create a folder structure on both ends that mirrors your production layout to reduce errors.
- Compress multiple files into an archive before transfer to reduce overhead and transfer time.
5. Session Recording and Logs
What it does: TrustViewer can record remote sessions (video and/or logs), capturing screen activity, file transfers, and chat messages for later review.
Why it’s useful:
- Provides an audit trail for compliance, training, or troubleshooting complex issues.
- Useful for quality assurance in support teams and to resolve disputes.
How to use it:
- Enable session recording in the settings before connecting or start recording once connected.
- Choose the recording format and where to save files (local or network location).
- Access logs for detailed records of connection times, IPs (where permitted), and actions taken.
Privacy and legal notes:
- Always inform the remote user that the session is being recorded and obtain consent when required by local laws or organizational policy.
- Store recordings securely and delete them when retention is no longer necessary.
6. Clipboard Sync and Drag-and-Drop Between Machines
What it does: TrustViewer syncs clipboards between local and remote systems and supports drag-and-drop file transfer directly from your desktop to the remote desktop window.
Why it’s useful:
- Speeds up copying text, commands, or small binary data (like clipboard images) between systems.
- Makes one-off file copies fast without opening the full file transfer panel.
How to use it:
- Enable clipboard synchronization in TrustViewer settings if not on by default.
- Copy text or images locally, then paste them on the remote desktop as needed.
- For files, drag them from your file manager into the remote desktop window; confirm transfer on the remote side if prompted.
Tips:
- Beware of accidentally pasting sensitive local clipboard contents (passwords) into remote sessions.
- Clear your clipboard after sensitive operations.
7. Custom Address Book and Grouping for Faster Access
What it does: TrustViewer includes an address book to store trusted machines, group them by site or client, and add notes like access schedules or contact details.
Why it’s useful:
- Saves time connecting to frequently managed systems.
- Provides team visibility into device status, contact info, and connection history.
How to use it:
- Add devices to your address book with friendly names, tags, and optional connection passwords.
- Create groups (for example, “Office A”, “Clients”, “Servers”) to organize devices.
- Use search and filters to quickly find a device and initiate a session.
Tips:
- Keep group names and tags consistent (e.g., “NYC-Office”, “Prod-DB”) for easy automation or bulk actions.
- Regularly audit the address book to remove stale entries and ensure only authorized devices are listed.
Security and best practices (short)
- Use the latest TrustViewer version to receive security fixes and feature improvements.
- Protect unattended access with strong, unique passwords and change them after personnel changes.
- Record sessions only with consent and store logs securely.
- Combine TrustViewer with endpoint protection and network segmentation for defense-in-depth.
Conclusion These seven features — portable mode, multi-monitor support, unattended access, advanced file transfer, session recording, clipboard sync, and a managed address book — unlock much of TrustViewer’s practical power. Exploring and configuring them appropriately can save time, tighten security, and make remote support far more efficient.
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